How can we help?
Find answers to our most commonly asked questions below. If you can't find what you're looking for, we're always happy to help — just reach out to us at hello@emori.com.au.
Orders & Shipping
How long does it take to process my order?
All orders are processed within 1–3 business days. You'll receive a confirmation email with tracking details once your order has been dispatched.
How long will delivery take?
Standard shipping within Australia typically takes 3–7 business days. Express shipping takes 1–3 business days. International orders generally arrive within 7–21 business days depending on the destination.
How do I track my order?
Once your order has been dispatched, you'll receive an email with a tracking number. Use this to track your parcel via our carrier's website.
Do you offer free shipping?
Yes! We offer free standard shipping on all Australian orders over $150 AUD.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unworn, with tags and original packaging. For full details, please visit our Return Policy page.
How do I start a return?
Simply contact us at hello@emori.com.au and we'll guide you through the process.
Can I exchange an item?
The easiest way to exchange an item is to return it and place a new order once your return has been accepted.
Product Care
How do I care for my EMORI jewellery?
To keep your jewellery looking its best, we recommend the following:
- Store your pieces in a cool, dry place away from direct sunlight
- Remove jewellery before swimming, showering, or exercising
- Avoid contact with perfumes, lotions, and harsh chemicals
- Clean gently with a soft, dry cloth
Will my jewellery tarnish?
With proper care, your EMORI pieces will stay beautiful for a long time. Avoid exposing your jewellery to moisture and chemicals to minimise tarnishing.
Contact Us
How can I get in touch?
We'd love to hear from you! Send us an email at hello@emori.com.au and we'll get back to you as soon as possible.